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Returns and right of withdrawal

Right of withdrawal - under art. 49, paragraph 4 of Italian Legislative Decree no. 206/2005

You have the right to return any product you bought within 14 days from delivery. Please notify us by sending an email to customer@emporiosirenuse.com. We will answer you giving precise and detailed instructions on how to return your purchased items to us. In case of garments’ size swap requests, our instructions may be different from those below, so, please, wait for our answer before shipping any products back.

Returns are not allowed on discounted products nor swimwear products.

If you reside outside the European Union, we will send you a credit note, by email, that you will need to print and give to the courier, together with our original invoice, when returning the products. If you reside in a country within the European Union, all you need to do is send us the products back to:

 

Emporio Le Sirenuse

Admin department

Via C. Colombo 30

84017 Positano (SA)

Italy

Tel +39 089 812 2026

 

The product must be returned undamaged, unused, not washed or stained. The product must be returned with all the original labels and barcode tags affixed to it, in its original polybag or other packaging. Once we receive the product and check that everything is in order, we will refund you on the same card you used to buy it. Garments that are returned with signs of being worn or delivered to our returns department outside the 14-day window will be sent back to the original address.

We will not refund shipping costs, nor pay for the return shipment, unless the return is due to the product being damaged or defective. In this case, please email some photos to show us what the damage or defects are. Sometimes (i.e. in case of ceramic products that arrive broken) we will ask you not to send the product back, but will either entirely refund you or, in agreement with you and upon availability, send you the same item again to replace the broken one.

Thank you for understanding. Please contact us at customer@emporiosirenuse.com if you have any concerns.

 

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