Returns and right of withdrawal
Right of withdrawal - under art. 49, paragraph 4 of Italian Legislative Decree no. 206/2005
You have the right to return any product you bought within 30 days from delivery. Please notify us by sending an email to customer@emporiosirenuse.com. We will answer you giving precise and detailed instructions on how to return your purchased items to us.
We accept returns only to the following address:
Emporio Le Sirenuse
Returns are not allowed on discounted products nor swimwear products.
The product must be returned undamaged, unused, not washed or stained. The product must be returned with all the original labels and barcode tags affixed to it, in its original polybag or other packaging. Once we receive the product and check that everything is in order, we will refund you on the same card you used to buy it. Garments that are returned with signs of being worn or delivered to our returns department outside the 30-day window will be sent back to the original address.
We will not refund shipping costs, nor pay for the return shipment, unless the return is due to the product being damaged or defective. In this case, please email some photos to show us what the damage or defects are. Sometimes (i.e. in case of ceramic products that arrive broken) we will ask you not to send the product back, but will either entirely refund you or, in agreement with you and upon availability, send you the same item again to replace the broken one.
Thank you for understanding. Please contact us at customer@emporiosirenuse.com if you have any concerns.